ku901 Privacy Policy

1. Introduction

Welcome to ku901, a trusted online gaming platform serving players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to protecting the privacy of every player who uses our services, and this Privacy Policy sets out in clear, formal terms how we handle your personal information.

This Privacy Policy applies to all users of the ku901 website, mobile interface, and any related services. By registering an account, making a deposit, or otherwise using our platform, you acknowledge that you have read and understood this policy and agree to the collection and use of your information as described herein.

We encourage you to read this document in its entirety. If you have questions or concerns regarding how we handle your data, please reach out to our support team at [email protected]. We are here to help you understand your rights and our obligations.

2. Information We Collect

In order to provide a secure, compliant, and high-quality gaming experience, ku901 collects several categories of information from users. The data we gather falls into the following types:

• Personal Identification Information: Full name, date of birth, national identity details, and residential address required for account verification and age confirmation.
• Contact Information: Email address, mobile phone number, and preferred communication language used to send account notifications, security alerts, and promotional updates where consented.
• Financial and Transaction Information: Deposit and withdrawal records, payment method details (bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction amounts, timestamps, and account balance history.
• Technical and Device Information: IP address, browser type, device model, operating system version, screen resolution, and session duration, collected automatically when you access our platform.
• Gameplay and Behavioural Data: Game history, betting patterns, win/loss records, bonus usage, session frequency, and in-platform navigation patterns, used to improve service quality and detect irregular activity.

Where we rely on your consent to process certain categories of data, you may withdraw that consent at any time by contacting us. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

3. How We Use Your Information

The information ku901 collects is used strictly for the purposes outlined below. We do not sell or rent your personal data to third parties for their marketing use.

• Account Registration and Verification: To create and manage your player account, verify your identity, and confirm that you meet the minimum age requirement of 21 years as required for legal gaming participation in Bangladesh.
• Payment Processing and Fraud Prevention: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment networks, and to detect and prevent fraudulent or suspicious financial activity.
• Customer Support: To respond to your queries, resolve disputes, handle complaints, and provide assistance related to your account, games, bonuses, and transactions.
• Regulatory Compliance: To fulfil our obligations under applicable laws, including anti-money laundering (AML) requirements, know-your-customer (KYC) procedures, and responsible gaming regulations.
• Platform Improvement and Analytics: To analyse usage patterns, identify technical issues, optimise game performance, and enhance the overall user experience on the ku901 platform.
• Responsible Gaming Monitoring: To identify early indicators of problem gambling behaviour and proactively alert or restrict users who may be at risk, in accordance with our responsible gaming commitments.

4. Cookies and Tracking Technologies

ku901 uses cookies and similar tracking technologies to enhance platform functionality, remember your preferences, maintain session security, and gather aggregate statistical data. Cookies are small text files stored on your device that do not themselves contain personally identifiable information, but may be linked to your account data held on our servers.

We use strictly necessary cookies (required for the platform to function), functional cookies (for preferences and session persistence), and analytical cookies (for aggregate usage statistics). We do not deploy third-party advertising or retargeting cookies. You may configure your browser to refuse or delete cookies, though doing so may impair certain features of the ku901 platform.

5. Data Sharing and Disclosure

ku901 does not sell your personal data. We may share your information with carefully selected third parties only in the following limited circumstances:

• Payment Service Providers: Regulated payment processors including bKash, Nagad, Rocket, Upay, and international card networks (Visa, Mastercard) to facilitate deposits and withdrawals. These providers handle your financial data under their own regulatory obligations and privacy frameworks.
• Identity Verification Partners: Third-party KYC service providers engaged to verify player identity documents and age, strictly for the purpose of regulatory compliance.
• Legal and Regulatory Authorities: Where we are required by applicable law, court order, or regulatory directive to disclose user information, we will comply while endeavouring to notify affected users where permitted to do so.
• Technology and Platform Partners: Trusted technical service providers (hosting, infrastructure, and security vendors) who process data on our behalf under strict data processing agreements that prohibit independent use of your data.

6. Data Retention

ku901 retains your personal data for as long as your account remains active and for a reasonable period thereafter, as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Financial transaction records are retained for a minimum period consistent with anti-money laundering and audit requirements.

Where you request deletion of your account and there is no legal obligation to retain your data further, we will securely erase or anonymise your personal information within a reasonable timeframe. Note that anonymised aggregate data derived from your usage may be retained indefinitely for statistical and product improvement purposes, as it can no longer identify you personally.

7. Your Rights

As a user of ku901, you hold specific rights with respect to the personal data we process about you. These rights include:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: Subject to legal retention requirements, you may request the deletion of your personal data from our systems.
• Right to Restrict Processing: You may ask us to suspend the processing of your data in certain circumstances, for example if you contest the accuracy of the data while we verify it.
• Right to Object: You have the right to object to processing of your data carried out on the basis of our legitimate interests, including direct marketing (where consented).

To exercise any of the above rights, please contact our support team at [email protected] with a clear description of your request. We will respond within a reasonable timeframe. Please note that some rights may be limited where we have overriding legitimate interests or legal obligations.

8. Security Measures

ku901 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmissions, secure server environments with access controls, regular security audits, and staff training on data protection practices.

While we take all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or interests, we will notify affected users promptly and take all necessary remediation steps.

9. Third-Party Services and Links

The ku901 platform integrates with third-party service providers including game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi for the delivery of gaming content. These providers operate under their own privacy policies and data handling frameworks. ku901 is not responsible for the privacy practices of these external parties, and we encourage you to review their respective policies where applicable.

Our platform does not contain outbound links to external third-party websites. Any service integrations used by ku901 are for operational purposes only and are governed by data processing agreements that bind those parties to appropriate standards of data protection.

10. Age Restriction and Minor Protection

ku901 is strictly an adults-only platform. You must be 21 years of age or older to register an account and participate in any gaming or betting activity on our platform. We do not knowingly collect personal data from individuals under the age of 21. During account registration and KYC verification, we take active steps to confirm that all users meet this minimum age requirement.

If we discover or are notified that a person under the age of 21 has registered an account or submitted personal data to our platform, we will immediately suspend that account, delete the associated personal data, and refund any deposits made, in accordance with our responsible gaming obligations. If you believe a minor has accessed our platform, please contact us immediately at [email protected].

11. Changes to This Privacy Policy

ku901 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will notify registered users via email or a prominent notice on the platform, and update the 'Last Updated' date at the top of this document.

Your continued use of the ku901 platform following the publication of any changes to this Privacy Policy constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

12. Contact and Data Controller

ku901 is the data controller responsible for the personal information collected and processed through this platform. If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which we handle your data, please contact our dedicated support team.

You may reach us by email at [email protected]. We aim to acknowledge all privacy-related enquiries within 2 business days and to resolve them fully within 30 calendar days. For urgent security concerns, please mark your message as urgent and our team will prioritise your request.